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2.2 Based on 41 reviews
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Another rental increase. This is now $100 more than when I first rented this unit! I'm on my 3rd company and Cubesmart is the worst so far!!

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I RENTED A 10X15, 6 MONTHS LATER A GOT A RENT INCREASE, NOW ITS 6 MONTHS LATER AND THEY ARE RISING THE RENT AGAIN. I CALLED AND SPOKE TO THE DISTRICT MANAGER FOR RIVERSIDE CA. (ARTHUR) AND HE TOLD ME THATS RIGHT THE RENT WAS GOING TO GO UP TO AT LEAST $198.00 BECAUSE THEIR IS A WAITING LIST FOR BIGGER UNITS, I TOLD HIM I HAD BEEN A CUSTOMER FOR AWHILE AND I ALWAYS PAYED MY STORAGE ON TIME, AND HE TOLD ME, THINK ABOUT IT LIKE THIS, IF I HAD A... Read more

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Cube smart took over the previous storage co i had....this company is awful . Theyrzised the rate,andnowchar This company is awful..dont bother giving them ur business..i am referring to rates,payment options (for which they charge)...they have taken over for storage pros.. .

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I went to look at a unit in Diamond bar Calif. I was told the rent was 84.60 a month. I said ok, I would be back.When I return to rent the unit I was told there was a admin fee of $24.00 and $ 12.00 for insurance unless I had my home owner insurance with me. I also would need a lock and that was $19.95. Today when I went to pay the rent she told it was $150.00.I asked why, the young man working with her told her she was looking at the wrong... Read more

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Somebody that work for cube smart storage unit keeps breaking into my stroage unit n stealing.....n the staff are so unapproachable when you address the issues as im slow....n i need a insurance claim form for my lost items

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I have been a long-term renter and Cubesmart again just increased my rent $30 per month or $360 per year. It is nearly 20 percent! I didn't receive a notice but when I paid this month online I saw the rent increase starting next month. No wonder their profits are through the roof! It is outrageous since they don't have adequate parking and the hours for access keep changing. They also don't have any dumpsters available for clean-out and the dim... Read more

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This is disgusting. Company executives earning six+ figure salaries and boasting of their aggressive "bullish" corporate profit racket to exploit unsuspecting new customers with bait & switch rates then arbitrarily raising rental rates within months of occupancy by over 10%? And apparently this has been going on for years!! Sounds like the mafia, except we are talking about a storage company!! Which as a common practice SUBSTANTIALLY raises... Read more

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The rate increases are blatently opportunist. A 10 x 10 has gone up from $136 to $190 in a couple of years. Guess what? I haven't gotten raises anywhere near this percentage increase. I won't recommend CubeSmart ever and will pulling my stuff out very soon. For no apparent reason, this site demands at least 100 words. Who reads reviews that are longer than a sentence or two? For no apparent reason, this site demands at least 100 words. Who... Read more

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Immediate Attn: TO WHOM IT MAY CONCERN @ CUSTOMER'S COMPLIANT RE: CUBESMART #6853 As a customer of other storage facilities for over 30yrs; I can't stand grueling nightmare of hate, been spoken to with arrogantly. In my native Africa, This issue is a high crime to a Chief. I desire to close my NOT TOO LONG account #1002533730 Space# F019. Effectively Aug 31st 2016. WHAT HAPPENED: During May 31st 2016, My receivable from US Postal Service... Read more

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CubeSmart needs to make its policies more clear online. Nowhere does it say that I am required to use only their one kind of lock and put down $15 for it. Nowhere does it specify that the truck can ONLY be used for move in, NOT move out. This fact was not made clear to me until after I had gotten all of my stuff into the unit. Only in a small little subpart of the rental agreement does it say that prorating is not allowed, so even if I have to... Read more

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