CubeSmart Phone Numbers and Emails

Toll-Free Number:

  • (877) 279-0721
Send Message

Customer Service:

  • (888) 645-8236
    Bill Pay
  • (844) 237-1891
    Storage Quote, Storage Reservations, or Facility Information
  • (877) 237-6885
    Transfer Agent
  • (855) 559-6876
  • (877) 279-7585
  • (844) 248-3104
  • (718) 373-0100
  • (844) 427-1409
  • (844) 607-0268
  • (844) 626-9282
  • (844) 698-6801
  • (610) 535-5000
  • (877) 659-1440

Accessibility:

  • (844) 709-8051

CubeSmart Emails:

Accessibility
Complaints/ Feedback
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact CubeSmart Customer Service?

Most Popular Number:

(877) 279-0721
Total calls: 537 Issues resolved: 14 Last call: Mar 26, 2024

What is the CubeSmart Phone Number?

CubeSmart's customer service phone number is (844) 248-3104 for clients within the United States. For international clients, the number is +1 (610) 535-5000. If you are facing issues related to billing or payments, it is recommended to use the same telephone number.

CubeSmart is committed to providing excellent customer service and aims to respond to all inquiries as quickly as possible. The customer service team can assist with any concerns or questions about your storage unit, billing, or other issues. If you're calling from a different time zone, be aware that CubeSmart's headquarters is in Eastern Time (ET), so plan your call accordingly.

What is the CubeSmart Corporate Office Address?

The CubeSmart Headquarters is located at 5 Old Lancaster Road, Malvern, PA 19355, USA. This is where the company's executive management and administrative functions are housed.

If you have any issues that require attention at the corporate level, send a letter to this address. However, for immediate assistance or to approach general concerns and inquiries, contacting CubeSmart's customer service is usually more effective via phone or email. Please note that visiting hours may be restricted due to corporate policies or public health guidelines, so it's advisable to call ahead if you plan to stay in person.

What are the CubeSmart Office Hours?

CubeSmart office hours are from Monday through Friday, 9:30 AM to 6:00 PM ET. During these hours, customer service representatives are available to answer calls and assist with inquiries.

Please note that these hours may vary on holidays or due to unforeseen circumstances. So, checking the CubeSmart website or calling customer service for the most current information is always a good idea. Remember to adjust the time accordingly if you are in a different time zone.

How do I Cancel the CubeSmart Subscription?

To cancel your CubeSmart subscription, you must provide written notice of your intention to move out. This can be done in person at your location or through your online account under the "My Account" section.

Here's a step-by-step guide to the Cubesmart Cancellation process:
1. Log in to your online account.
2. Navigate to the "My Account" section.
3. Find the "Rental Agreement" section.
4. Click on the "Provide Notice" button.

Remember to remove all your belongings from the unit and clean them before the move-out date. After you've moved out, inform the office at your CubeSmart location to avoid additional charges.

PissedConsumer Club

Contact Information

CubeSmart Website:

CubeSmart Help Center:

Corporate Office Address:

CubeSmart
5 Old Lancaster Road
Malvern, Pennsylvania 19355
United States

Other Info (opening hours):

Other Location:

Transfer Agent

6201 15th Avenue

Brooklyn, NY 11219

More contact details

CubeSmart Customer Service Reviews

1.6 / 5
Poor
Caitriona Jgh
Cube smart price increase ?

I called customer service through you guys. Bill, nice guy, told me there was an increase by all the storage companies.

So yes, they increased my very subpar storage unit from $369 per month. Again, this is a non air controlled / outside unit. They are trying to charge me $436 pr month. Without a mask or a gun.

This cant be legal. I was not notified at all.

Definitely gown down swingin. Cube smart.

Read full review
Elana Lil
Problem with employee

I been a customer at Cubesmart for about 7 years or more I've never had a problem with any of the employees or staff. The employee in question has only been with the company for about 4 months.

I only enter acted with this particular employee when I needed to pay my bill. Just to note: I almost never pay my bill on time in witch all of the employees that has worked there over the years are aware of. Its never been an issue for anyone. I just pay the late fee and keep it moving.

I never had an employee make an issue about it or say anything disrespectful to me. I went to pay my bill on September 29th. As soon as the employee buzzed me into the office. Before I could even say hello to her ,she (keyanna) started talking at me about not having an attitude with her because I looked like I'm upset and she don't want to hear it.

I was sorta taken by surprise because I didn't quite understand where she was coming from. I sorta thought that she was joking. And I asked her if she was Ok. After I asked if she was okay, she started ranting a little more until I proceeded to cut her off and ask how much was my bill.

I was already locked out of my unit at this point and it was another charge of $110 that posted that very day. I had the $640.00 but I didn't have the $110 for the auction fee. It was close to the time that the office would close ( around 5:40 or so) so I knew that I would have to come back tomorrow. I informed her of this and she said ok she will be in the office around 8:30 am I said ok
At that point I I proceeded to ask her why did she talk at me like that when I first came into the office ?

She responded by saying that she didn't want to talk about it. I said excuse me? And then she asked me if I wanted to call corporate? And she repeated that statement about 3 times .

I Said "not really". And then she said "ok then." I was waiting for her to say that she was joking, but she never did. I returned the next day around 2:30 or so. I think that she was training a new employee.

She told the new employee to wait on me. The new employee took my payment and I told her that I needed her to unlock my unit. She told me to meet me at the unit and I did. After she unlocked my unit, I was about to go back to the office and discuss the incident that occurred yesterday with the employee in question .

I didn't want to address this issue in front of the new employee. Before I could get to the office Kiyanna was coming around yhe hall towards my unit and I asked her again what was the reason for her talking at me the way she did. She tried to act like she didn't know what I was talking about. At this point all three of us where about in a huddle .

I truly was trying to give her an out , if she would of said she was only joking or she had a bad day, I would have just left it at that. But instead she started saying that I can call corporate and that she doesn't want to talk to me. I asked her for the corporate number and she said go on line and get it. I told her that I was asking her for it and she said that she didn't have time at the moment because they needed to address some other issues.

I told her no problem and that I would be at my unit for awhile
I'll just stop in the office before I leave. I was parked right outside the office.

Before I left the new employee came outside and gave me a business card with Kiyanna new hand written on it and the customer service number on it . I called the number on the card and was not
able to reach an associate to discuss my grievance.

Read full review
Diann K Zei
Need to talk to a corporate manager
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I still have never received a phone call back from the district manager. Ive been waiting over 3 to 4 weeks now.

I've been waiting for a phone call from the district manager. Unacceptable

Read full review
Guest-4616157
Unfortunate services

Horrible customer service and empathy for their issues with vendor not being able to fix elevator. Almost got stuck inside the elevator.

Elevator is not working, and doors were opening and closing unexpectedly even squished a elderly woman while exiting. We were unable to access entry to the unit through the elevator since there was a malfunction. I had a deadline of move out date so this removal of the unit was time sensitive. I am pregnant and hired help for this one day and CubeSmart threw their hands up and states tech for elevator only works Monday-Friday and wasnt their problem.

My movers had to lug the 3 bedroom unit down 2 flights of stairs. Extremely Unprofessional and unsafe for customers and anyone on the premises. Also the ac units dont have air extremely hot and no air flow inside ac units.

What a horrible experience that could of been prevented if CubeSmart had the proper safety procedures and protocols in place. Truly a lawsuit if someone passed out and fall down those stairs or got stuck in the elevator.

Read full review

How Good is CubeSmart's Customer Service?

Lasean Hfg
Lasean Hfg
Feels Disappointed | Feb 03, 2024

My experience was pleasant until I voiced my experience to the general manager at the Cleveland ohio store and he threw me out of the office.then tried to charge me 475$ for a 150$ storage locker. Then all I got was the run around from customer service.

Read full quote
Lavergne Qhq
Lavergne Qhq
Feels Neutral | Jan 28, 2024

I need to pay my storage but don't have all the money

Read full quote
Anne K Jav
Anne K Jav
Feels Disappointed | Nov 11, 2023

my issue is still not resolved.

Read full quote
Boone Nah
Boone Nah
Feels Disappointed | Aug 24, 2023

I've been a customer for 8 years I've recently been let go of my job and I'm receiving workers compensation the checks didn't find me and I'm trying to set up payment but it seems like my money is not good enough and they won't bend even a little

Read full quote
Tauheedah Yea
Tauheedah Yea
Feels Disappointed | Jul 14, 2023

How do you spoke with customer service in a timely manner I was told the district manager was going to call me back. They were going to escalate it to the district manager and she would call me back that day. I’ve never heard back from her at all so I’m going to have to call again which is quite pathetic. If you ask me I’ve been a customer at this location for over three years. It’s absolutely unacceptable to me.

Read full quote
Essex Dqs
Essex Dqs
Feels Disappointed | Jun 06, 2023

As of lately there has been no in the office to pay my bill. Or to answer questions.

Read full quote

Summary of CubeSmart Customer Service Calls

1.2K TOTAL
CALLS
03:11 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CubeSmart?

Payments and Charges Question:

  • “Pay my unit bill”
  • “Unable to pay bill online”
  • “Bill pay”

Staff Question:

  • “Nasty manager about my service animal”
  • “Cant reach manager at my storage location”
  • “Talk to customer service”

Product/ Service Question:

  • “Gate not working”
  • “I don't know my access code”
  • “Gate code isn't working”

Request for Information Question:

  • “I need to speak to a representative now”
  • “Question about storage fees”
  • “I NEED 2 ASK A QUESTION”

Account Question:

  • “Paid my storage fee. Can't get in”
  • “Account information”
  • “Forgot account number to pay a bill”

Employment Question:

  • “401k”
  • “W-2 Form”
  • “Need to get paid”

Refund Question:

  • “Pay through April 1 moving out on march 1 was told I can't get my money back”
  • “Refund”
  • “It been over a month still waiting on refund”

Activation/ Cancellation Question:

  • “Need to cancel a unit but need payment pushed back by a week”
  • “Cancelling a storage unit”
  • “Want to cancel for good”

Cards Question:

  • “Will not take my new credit card number”
  • “Get a credit to my credit card ... we were charged for an extra month after daughter closed accountan extra month”
  • “New credit card number”

Shipping and Delivery Question:

  • “I didn't receive my refund yet on back on my debit card and then they say they was gonna send me a check”
  • “Price and smallest size”

Return/ Replace Question:

  • “Been. Waiting. For. A. Return. Ca. From supervision nothing”
  • “Trainee authorized use for free moving truck Knowing that it was going to be returned within the estimated time frame (35 minutes) the extension was approved and later was told the she made a mistake. I want my cash deposit back”

Other Question:

  • “I stock in the storage”
  • “Can't get out of the gate”
  • “Storage to small”

About

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Summary

CubeSmart is a real estate company which is focused on storage facilities. It has more than 1200 locations and presence almost in every state of the USA. CubeSmart storage facilities are designed to provide storage space for residential and commercial customers. The company presents different storage resources, offers and options. Personal, business, vehicle, military and student types of storage can be found at CubeSmart. It provides such services as logistics, storage customization and office amenities. The company has its own CubeSmart network and Cubesmart management departments which offer marketing resources and provides managerial support nationwide. It offers also revenue management, web-based operations resources and different strategy opportunities.

CubeSmart reviews and complaints

CubeSmart is ranked 94 out of 600 in Moving and Storage category

Area Served

USA

Payment Methods

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