Contact CubeSmart Customer Service
CubeSmart Phone Numbers and Emails
Toll-Free Number:
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(877) 279-0721
Customer Service:
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(888) 645-8236Bill Pay
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(844) 237-1891Storage Quote, Storage Reservations, or Facility Information
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(877) 237-6885Transfer Agent
CubeSmart Emails:
Contact Information
CubeSmart Website:
CubeSmart Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
Transfer Agent
6201 15th Avenue
Brooklyn, NY 11219
How Good is CubeSmart's Customer Service?
Summary of CubeSmart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CubeSmart?
Payments and Charges Question:
- “Pay my unit bill”
- “Unable to pay bill online”
- “Bill pay”
Staff Question:
- “Nasty manager about my service animal”
- “Cant reach manager at my storage location”
- “Talk to customer service”
Product/ Service Question:
- “Gate not working”
- “I don't know my access code”
- “Gate code isn't working”
Request for Information Question:
- “I need to speak to a representative now”
- “Question about storage fees”
- “I NEED 2 ASK A QUESTION”
Account Question:
- “Paid my storage fee. Can't get in”
- “Account information”
- “Forgot account number to pay a bill”
Employment Question:
- “401k”
- “W-2 Form”
- “Need to get paid”
Refund Question:
- “Pay through April 1 moving out on march 1 was told I can't get my money back”
- “Refund”
- “It been over a month still waiting on refund”
Activation/ Cancellation Question:
- “Need to cancel a unit but need payment pushed back by a week”
- “Cancelling a storage unit”
- “Want to cancel for good”
Cards Question:
- “Will not take my new credit card number”
- “Get a credit to my credit card ... we were charged for an extra month after daughter closed accountan extra month”
- “New credit card number”
Shipping and Delivery Question:
- “I didn't receive my refund yet on back on my debit card and then they say they was gonna send me a check”
- “Price and smallest size”
Return/ Replace Question:
- “Been. Waiting. For. A. Return. Ca. From supervision nothing”
- “Trainee authorized use for free moving truck Knowing that it was going to be returned within the estimated time frame (35 minutes) the extension was approved and later was told the she made a mistake. I want my cash deposit back”
Other Question:
- “I stock in the storage”
- “Can't get out of the gate”
- “Storage to small”
About
CubeSmart is a real estate company which is focused on storage facilities. It has more than 1200 locations and presence almost in every state of the USA. CubeSmart storage facilities are designed to provide storage space for residential and commercial customers. The company presents different storage resources, offers and options. Personal, business, vehicle, military and student types of storage can be found at CubeSmart. It provides such services as logistics, storage customization and office amenities. The company has its own CubeSmart network and Cubesmart management departments which offer marketing resources and provides managerial support nationwide. It offers also revenue management, web-based operations resources and different strategy opportunities.
CubeSmart is ranked 94 out of 600 in Moving and Storage category
USA
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