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General manager customer service sucks, don't know what's going on with customer accounts. Homeless people staying in the facility I know at least 10 people everytime I come to get my things its always someone walking around in the building. Different people sometimes...
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1.0
I liked
  • Climate- control
I didn't like
  • Customer service
#1114340
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I was assured my travel trailer would be safe at the massaponax facility however one day I went to check on our travel trailer and both batteries have been stolen. Cube Smart told me that it was my responsibility to report that the theft even though my trailer was in...
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1.0
#1089826
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No matter how long a customer may have been renting with them or how the customer may use his/her unit (for business storage or otherwise) Cubesmart raises the rate $20 and $30 per month per year or more frequently without repairing or upgrading the accessibility of...
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#1087823
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Cubesmart - Trick price

Cubesmart
#1115109
I wanna say ... trash company ( woodbridge ) rent truck for all day $39 ,on the check out moment $79 .Very untrusted management .Not ckears numbers
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Cubesmart - 24 hour access never works have paid every month for 15 many

Cubesmart
#1109663
1.1
Details
Said every thing is set did not work again
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website

Cubesmart - Amazing facility

Cubesmart
#1102754
Such an amazing facility, wonderful customer service, Lynda is really nice, explained the details of the cubesmart, I am definitely excited I decided to get my storage at Narragansett, nice and clean by the way..
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Cubesmart - Very poor service and equipment

Cubesmart
#1102038
The elevator is stuck there is no one there. You have to hold the gates open and try to push a dolly in it at the same time. Too many to list all. However they need to do much better
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Renting from them now. Believe that they are picking out locks to our units. Don't know what the stickers are about. But the have a bunch of locks sitting behind their counter unpackaged. My belief is that they are using matching codes from the package of new locks and...
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#1086967
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Aug 13, 2016 pd for a year to store Mom and Dads personal belongings, until I had a chance to go through them, after their passing. They advertised 1 month free, which i found out today, when I cleaned out the unit, is the last month. But they do not give refunds for...
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#1083745
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Cubesmart is an unethical predatory self-storage company. First they hit you with an unlisted insurance fee which is 15% on top of a monthly rate. Then they sneakily increase rates on customers who have a contract with them in the hopes it goes unnoticed. If a consumer...
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1.0
I didn't like
  • Predatory price increases
  • There customer service is poor
  • Pricing
#1077351
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Our storage unit was broken into and about $6000 of things were stolen, mainly tools. We did get a call after it was discovered that our lock was missing but the manager refuses to view the video tapes. She said she sent the logins to her manager and that is all she...
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#1066684
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Came in to get a unit and discovered another storage with my things in it was going up for auction the next day and i had no idea. Paula helped me every way pissible.
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Sexycw100
Sexycw100

Anyone renting from cubesmart. You do not have to pay for insurance to rent a storage unit. Look on the back of your insurance brochure in the very light grey writing . Cubesm...

3.6
#1062983
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Made a reservation at the Cube Smart freeway location in Kyle, Texas. Upon arriving to secure my storage unit, it was apparent that the climate control I thought I had reserved was indeed NOT a climate control, so the manager suggested the location on Go Forth Rd. She...
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Anonymous
Anonymous

It's a business. You shouldn't be bringing your dog into any business unless they explicitly state that they are dog friendly

Anonymous
Smitty

If a person doesn't like my dog, I don't like the person.If my dog doesn't like a person, I don't like the person.

2.7
#1061141
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On 6/13/2017 I reserved online (2) 5x10 units to inspect by 6/21/2017. One was climate controlled and the other wasn't. A person named Laferrel(?) from this Garner Lane Cubesmart called and left a message on my voicemail as I'm on vacation. I called Laferrel back that...
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I didn't like
  • Unprofessional managers
#1061008
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