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I moved to southern RI in July of 2014 and had to put my furniture, small appliances, etc into storage. I used Cubesmart in South Kingstown, RI. My son and I moved in with my parents while I looked for work and a place to live. In April of 2017 I was able to move to a...
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1.0
I didn't like
  • Cubesmart took no responsibility for wet storage unit
#1052371
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I had been with my storage company for almost 2 years before Cubesmart bought them out. I never once got a rate increase. After they were in they said if I changed units I would get they're promotional pricing. So after I went thru the time & trouble of hauling...
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2.4
#1049680
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I have been renting several units at this location, 4309 Ehrlich Road, Tampa, FL for the last four years and every year they increase my rent. What a rip off. Plus, if yo pay by credit card you get charged $3.95. Unfortunately, I am locked in renting these units for...
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#1047824
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Cubesmart Customer Care Review

Cubesmart
#1033948
I enjoyed my experience with Cubesmart. Melissa assisted with confidence in their services and i will be returning for future business! Thank you again Cubesmart!
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CubeSmart Self Storage Unit Review

Cubesmart
#1013088
2.3
I moved to Chicago and had many things stored with them until I could make room for everything at my new place. After getting it all out I noticed that about 20-30 CDs and DVDs had been taken. My wife and I had the only keys and never let anyone else have them. Don't store anything there that you can't stand to lose.
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Cubesmart Storage Unit Review

Cubesmart
#1001933
1.0
Our storage unit on Greenback Lane Citrus Heights, CA was broken into, the onsite manager said that she'd meet us at our storage unit because she had to take pictures. She met us but didn't bring her camera. She said that she was going to have to view the camera. The next day when we came back, the office was closed! Do NOT RENT A UNIT THERE. There are people who hang out there all night !
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Cubesmart Self-storage Storage Unit Review

Cubesmart
#1001731
MOVE IN ONE YEAR AGO. I GOT TWO OF THE LARGER UNITS. MANGER GOT ME IN AT PRICE I COULD AFFORD. I Have had rate increases that put my payments above what I can pay. If you rent from Cube Smart be ready for taye increases of 10 precent every half year. I need a increase my income
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The Cube smart located in 178 Jamaica Ave has been hiring staff that is extremely unprofessional, the invoices are incorrect and they blame customers for their mistakes on 3/14 '17 on the day of the snow storm, I entered the storage, my bill is up to date and i made my...
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Anonymous
Anonymous

VERY POOR customer service. If you have any issue with anything, don't bother calling cube smart customer service. They absolutely do NOT want to hear it. I would never recomm...

1.0
I didn't like
  • There customer service is poor
#1020992
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Cubesmart - Theft andextortion
Not only did cube smart enter and remove my electric hair and mess when I was hospitalized in the infirmary..... They sold my belongings one days father they wer notified of my hospitalization and being released day of so called auction ! When I arrived I was told...
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2.1
I liked
  • Seriously was in shelter n got sick
#1019891
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They give you the impression when they're selling you that they give higher-end service. After they get you, good luck. So here's my list of issues: 1. They continue to charge me an extra $13/mo for insurance even after I have showed them my homeowners policy that...
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1.0
#1015945
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Stored things in sealed boxes and did not go back for 5 months. When we returned, boxes were slit open. 30 pair of retro air jorden shoes new in original boxes gone. Star wars collection new in boxes, gone. Signed Patrick Kane jersey, gone. Lock was intact on door....
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1.7
#1003728
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cubesmart charges more than their prices listed online. when checking out prices online you select a unit size and then they they list the going rate for that unit. then they show you a sale price. my problem is that because I was a customer with the former owner, they...
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Anonymous
Anonymous

So why do you continue to do business with them???

I didn't like
  • Raising prices at will
#1001646
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Cubesmart Corp. Profile......We look to maximize the cash flow from our facilities by increasing rents. CubeSmart = PRICE GOUGERS! CubeSmart is a real estate company and rent as such. Rents only go up. My storage facility was bought out by CubeSmart. They doubled my...
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I didn't like
  • Pricing policies
  • Being lied to
  • Raised prices within notice
#1000571
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Weve been struggling for quite a while to pay our 189.00 mo storage. Got 2 months behind and so Cubesmart tacked on 110.00 lien fees!! District manager for Sacramento wouldn't forgo the fees. We were going to pay in 5 days.. Its hard enough to pay these fees when you...
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3.1
#996030
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