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2.3 Based on 56 reviews
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  • Customers like
    • Clean facility 2
    • Professional staaff 2
    • Quality service 2
  • Customers don't like
    • Customer service 5
    • Management 5
    • Unprofessional managers 5
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I rent this storage for over a year, there's 3 very old doors in a 6 units, mine was the unit in the second door. When I went to see, their opened the third door and said " thats your's ". there was trash bags on the floor from and old lady , and 2 oxigen tanks. Well big difference from the unit I rented for $50 a month 5'x5' I had stack of boxes about 10to 12, a very expensive double motor fan about $600 on the market and my wife's Dad's... Read more

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Angie, Jesse and staff wowed me:) oustanding service... The staff went above and beyond to service me:) Grateful Customer:) Thank you:)

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The location at 3750 Donnell Drive, District Heights, MD 20747 has one male employee in the office that has no customer service skills, very unprofessional, and rude. I think he is the Assistant Manager. He was rude, and disrespectful to me. On November 1st, I downsized to a smaller unit. I spoke to him about this the day before, about my intention to downsize. I reserved the smaller unit online and went in with my reservation. He was the... Read more

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Worst experience ever!! My items were auctioned off without warrant at the Katy,TX location. Then Rep. Garrett Brouwer in there legal department said he couldn't retrieve my items from the buyer. My next step is to report this matter to the local news, Better Business Bureau, and then Court. " I WANT MY ITEMS RETURNED"

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THE WORKERS THERE OR WHO'S IN CHARGE ARE SO RUDE. ALL OF THEM ARE NASTY. HAD ARGUE WITH THEM BEFORE THERE BOSS ATTITUDE CAME OUT TO BE JUST LIKE THEM. THEIR STORAGE MONTHLY PRICE RATE ARE TOO HIGH ONLY RICH COULD PAY PLUS THEIR MONTHLY RENT KEEPS GOING UP NO MERCY FOR THOSE CAN'T AFFORD IT. TAKE YOUR STUFF SOME WHERE ELSE THEY ARE TOO RIDICULOUS DON'T GO THERE -- YOUR GOING TO PAY HIGH PRICE ON CHEAP PLACE. Read more

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Been with the same storage facility for 7 years cubesmart just bought it two years ago and have now jacked the price up for the second time in the two years nearly $50.00 total . Sad because I like the facility's and employees. Pissed off I'm now going to move my stuff . Which is a huge hassle besides just saw that they are offering a discount to new renters that brings the rate back to what I used to pay. What happened to taking care of long... Read more

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My experience with cubesmart was nothing but wonderful. As a Gen. Manager Ken Bosom was amazingly helpful, extremely professional and very friendly. The facility is always kept in great shape and always very clean. I am very impressed. For the many years I have used it I've never had any problems at all. No complaints here, just high praises. I would most definitely recommend this company to anyone again. Thank you Ken for all your... Read more

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HAD a manager named LAUREN tell me a bathroom in the cubes office was out of service and insisted i use the outside restroom. I looked and did not see a out of order sign. I used it and it worked.she told me today that she could not give give me her managers phone number a another lie no doubt its been 7 hours and have not heard a word.I can not believe a publicly owned company would put a liar in a management position in there CORPORATION.but... Read more

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On About October 17th they General Manager an African American woman abuses her authority and is vindictive. I purchased about 150+ storage units from Storage Treasures and when I went to pick up my unit at the Hyattsville location the manager was slow as a turtle processing my paper work. Took her about 35 minutes to complete about three simple forms and then she has a nasty sarcastic attitude. Always complaining about her job. She even said... Read more

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They changed the price all of a sudden and nobody had an explanation as to how it got changed. Then they said they were going to fix it and never did. I was then referred to the district manager Ravinder Singh who was very incompetent and rude. The staff was very unprofessional. They try to rip off customers and hope you don't notice. Funny how my price increased as soon as I signed up for autopay. I will never do business with this company... Read more

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