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2.3 Based on 47 reviews
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  • Customers like
    • Professional staaff 1
    • Quality service 1
    • Stuff at the storage place 1
  • Customers don't like
    • Customer service 5
    • Pricing 3
    • Unprofessional managers 3
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My experience over the last five years has been a very positive one as I have found the staff to be very helpful. Shirley is AWESOME! She is always ready to go above and beyond the call of duty to give the best customer experience. Brenda, is Professional but approachable and is concerned about whatever your need may be. I find her to be concerned about both her clientele and staff which I feel is an important asset for any manager to have. I... Read more

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Pricing is inconsistent. Web prices differ from those if you walk in and no adjustments are made. Acter 2 months the new cost of my unit decreased $90 butno adnustments. CubeSmart is happy to take advantage. The customer is NOT #1.

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Terrible place I pay for a climate controlled unit when I went there a few months ago to grab some stuff it was hotter in the storage unit then outside they said it had been down for a few weeks and they were trying to get someone to go out and look into it they should have called the people who pay extra for this we pay climate control for a reason... After talking the the new district manager and the new manager at the storage unit they... Read more

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I went today to the location on South Mebane Street in Burlington NC to rent a climate controlled unit to store some things I will not be taking with me on an out of state move. I came in yesterday to reserve the unit and came in this afternoon to sign the lease. The gentleman that helped me was slow and could not even do his job. It took him so long to get the paperwork done and failed to inform me that they do NOT offer any sort of hand truck... Read more

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Had a great experience with the staff, especially Fatima at the new location of Coop City, 2301 Tillotson Avenue Bronx, NY 10475 Charles *.......935#

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Went and bought a locker online when I went to pick it up they opened the lock amd there was a big speaker missing. I paid 123.00 for the unit and I bought it for the speaker. The rest of the locker was not worth the money. Inside job.

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I think this company purposely charges excessive fees which I consider gouging. They force you to have insurance on the junk you store. Why do I have to pay an ongoing fee if I don't want to. That decision should be up to me, not them. Also, if you want to pay your bill over the phone using a credit or debit card, they charge a fee for that too. That is like those annoying baggage fees the airlines charge. I am going to search for an honest... Read more

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This is one of the most horrible set of crooks, if we could charge them for all the stress and anxiety experience through trying to keep our property safe and accessible, with this fee and thwt fee and Leins $110 ,and overlapping charges on the day of auction. I ended up paying $444.52. And I tried to pay when it was $102, but told late! Go collect $189,late go collect $299, late go collect $359. I only could come up with $343, the day... Read more

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Another rental increase. This is now $100 more than when I first rented this unit! I'm on my 3rd company and Cubesmart is the worst so far!!

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I RENTED A 10X15, 6 MONTHS LATER A GOT A RENT INCREASE, NOW ITS 6 MONTHS LATER AND THEY ARE RISING THE RENT AGAIN. I CALLED AND SPOKE TO THE DISTRICT MANAGER FOR RIVERSIDE CA. (ARTHUR) AND HE TOLD ME THATS RIGHT THE RENT WAS GOING TO GO UP TO AT LEAST $198.00 BECAUSE THEIR IS A WAITING LIST FOR BIGGER UNITS, I TOLD HIM I HAD BEEN A CUSTOMER FOR AWHILE AND I ALWAYS PAYED MY STORAGE ON TIME, AND HE TOLD ME, THINK ABOUT IT LIKE THIS, IF I HAD A... Read more

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