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Our storage unit was broken into and about $6000 of things were stolen, mainly tools. We did get a call after it was discovered that our lock was missing but the manager refuses to view the video tapes. She said she sent the logins to her manager and that is all she...
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#1066684
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Made a reservation at the Cube Smart freeway location in Kyle, Texas. Upon arriving to secure my storage unit, it was apparent that the climate control I thought I had reserved was indeed NOT a climate control, so the manager suggested the location on Go Forth Rd. She...
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Anonymous
Anonymous

It's a business. You shouldn't be bringing your dog into any business unless they explicitly state that they are dog friendly

Anonymous
Smitty

If a person doesn't like my dog, I don't like the person.If my dog doesn't like a person, I don't like the person.

2.7
#1061141
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On 6/13/2017 I reserved online (2) 5x10 units to inspect by 6/21/2017. One was climate controlled and the other wasn't. A person named Laferrel(?) from this Garner Lane Cubesmart called and left a message on my voicemail as I'm on vacation. I called Laferrel back that...
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I didn't like
  • Unprofessional managers
#1061008
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Cubesmart - Awesome experience!

Cubesmart
#1065145
It was clean and everything was made easy for me! The staff was so friendly and helpful! I highly recommend this store!!
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Cubesmart - Paula was very professional

Cubesmart
#1062983
3.6
Came in to get a unit and discovered another storage with my things in it was going up for auction the next day and i had no idea. Paula helped me every way pissible.
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Cubesmart Customer Care Review

Cubesmart
#1033948
I enjoyed my experience with Cubesmart. Melissa assisted with confidence in their services and i will be returning for future business! Thank you again Cubesmart!
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CubeSmart Self Storage Unit Review

Cubesmart
#1013088
2.3
I moved to Chicago and had many things stored with them until I could make room for everything at my new place. After getting it all out I noticed that about 20-30 CDs and DVDs had been taken. My wife and I had the only keys and never let anyone else have them. Don't store anything there that you can't stand to lose.
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We have had the same unit since October 2015. The rates have increased twice in that time. We have a 10x15 non-climate controlled unit. Our rates started about $146 then up to $176 a month now and it is not like we cost them any thing. We also find palmetto bugs and...
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#1056845
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I moved to southern RI in July of 2014 and had to put my furniture, small appliances, etc into storage. I used Cubesmart in South Kingstown, RI. My son and I moved in with my parents while I looked for work and a place to live. In April of 2017 I was able to move to a...
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1.0
I didn't like
  • Cubesmart took no responsibility for wet storage unit
#1052371
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I had been with my storage company for almost 2 years before Cubesmart bought them out. I never once got a rate increase. After they were in they said if I changed units I would get they're promotional pricing. So after I went thru the time & trouble of hauling...
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2.4
#1049680
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I have been renting several units at this location, 4309 Ehrlich Road, Tampa, FL for the last four years and every year they increase my rent. What a rip off. Plus, if yo pay by credit card you get charged $3.95. Unfortunately, I am locked in renting these units for...
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#1047824
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The Cube smart located in 178 Jamaica Ave has been hiring staff that is extremely unprofessional, the invoices are incorrect and they blame customers for their mistakes on 3/14 '17 on the day of the snow storm, I entered the storage, my bill is up to date and i made my...
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Anonymous
Anonymous

VERY POOR customer service. If you have any issue with anything, don't bother calling cube smart customer service. They absolutely do NOT want to hear it. I would never recomm...

1.0
I didn't like
  • There customer service is poor
#1020992
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Cubesmart - Theft andextortion
Not only did cube smart enter and remove my electric hair and mess when I was hospitalized in the infirmary..... They sold my belongings one days father they wer notified of my hospitalization and being released day of so called auction ! When I arrived I was told...
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2.1
I liked
  • Seriously was in shelter n got sick
#1019891
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They give you the impression when they're selling you that they give higher-end service. After they get you, good luck. So here's my list of issues: 1. They continue to charge me an extra $13/mo for insurance even after I have showed them my homeowners policy that...
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1.0
#1015945
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