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Cube Smart leased units to me in a FEMA flood zone and never communicated that fact to me. They went on and pushed their insurance protection policy on me which excludes floods. How convenient and thoughtful of this Real Estate Investment Trust (REIT) with more money...
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I didn't like
  • Losing my belongings no disclosure of hazards shady operation
#1282923
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For the most part an ok experience. The staff is great and friendly. However the customer service, calling center is rude and not accommodating. I called early to cancel my storage unit and thought I had to only pay the rental days and not the whole month. They charged...
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1.7
I liked
  • Clean facility
I didn't like
  • Dishonesty
#1282715
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Cubesmart - Horrible businesss

Raised price on my storage after signed contract for set price my belongings were damaged due to mold and to make it even worse while we disputing the above two thing i came in to take pictures of mydamaged goods only to findbi couldnt because there was a lock placed on my storage saying it was seven days overdue in payment.horrible experience would never use their gacility again nor recimmend anyone
#1282700
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When we sold our house, my husband got three units at Cube Smart on 2978 in Magnolia, Texas. ( I suggested Metro Storage on Gosling. My daughter has NEVER had a problem and is pleased with management. ) In May, we went to the Cube Smart to get some items out. My nice...
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Anonymous
Penny

Are such goods not covered by whatever policy covers the rest of your possessions ? Claiming reimbursable damage should not include "up" or "down" water. Did you obtain some s...

1.2
I didn't like
  • Experience with damage
#1273854
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Cubesmart - Bait and switch

I thought I had signed a year lease - with a month free and 10% off. Now - 6 months later - my rent has been raised 10% - basically canceling out my “so called” promotion to rent with them. I feel I was mislead. This is an extremely poor business practice. It is a shame you fleece your customers this way.
1.0
Details
Reliability
#1263601
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I put my furniture into a Miami Cubesmart January of 2017. I had professional movers neatly wrap, in plastic, move and store my three bedroom home's items into this place. Of course, with an ill stepfather, it took a year and four months for me to be able to move out...
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1.5
I liked
  • People that work at the facility
I didn't like
  • Price increases
  • Damage made to my property by rats and roaches
#1258749
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I had a not so professional experience with a manager at the cubesmart I store my things at and I don't know if it was because I am African American but I didn't deserve the nasty attitude she gave me and I didn't appreciate it at all hopefully this gets fixed because...
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1.0
I didn't like
  • Manager was very unprofessional and bathroom was filthy
#1257609
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Featured
Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
I rented a storage with cubesmart storage. I paid my insurance as required and payments were set up on my credit card so it was never late. After a few months I visited my storage and my items were damage with rat *** and eaten by them as well. I was told by the...
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Anonymous
Michele newby

I'd like to speak with you about your experience; please call me at (408) 391-1914

Anonymous
Michele Newby

Hi, we lost over $5,000 of our belongings being stored at Cubesmart for 14 months during construction of our new home. When we arrived at the facility to retrieve our things t...

1.3
#1257241
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I had my trailer stolen from Cubesmart. I thought it was a secure place due to the fact that it is gated they have cameras and you need a code to enter and exit. I used my trailer parked it came back 3 weeks later it was gone. I was told nothing was on video because...
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1.0
I didn't like
  • Cameras are for office use only not to protect your property
#1256127
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Cubesmart in Victorville, California - Locked in

iam locked in. intercom doesnt work i called every number i found for cube smart and nobody has answered me. i have a 10 month old and 4 year old with me. whi do i call??? why isnt there a number to call in this situatuation
#1244886
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