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2.4 Based on 57 reviews
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  • Customers like
    • Clean facility 2
    • Professional staaff 2
    • Quality service 2
  • Customers don't like
    • Unprofessional managers 5
    • Customer service 5
    • Pricing 4
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Yeah they tease you withva liw rate but since it monthly after you have your unit full they jack up your price...and when you go on line the rate is lower than what you are paying for same unit....then they givevyouvthe line thats is based on availability. .. Read more

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STAY AWAY FROM THESE THIEVES! In Atlanta - we had been using a local storage company for years, whom we really liked, were reasonable and, if we were late only charged a $10 late fee. We get paid once a month, and usually would pay several months in advance. Last year they made the huge mistake of selling out to corrupt Cubesmart, who promptly jacked up our monthly prices by nearly $30 a month, and then started adding a $125 'auction fee' if we... Read more

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Who rehired Taurice Thompson after I was told she want be back for stealing... Keep me anonymous

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Between January second n January fouth...my pass code to have asscess to my unit wouldn't take....staff fix the issues immediately but I though it would be right to mention this considering I come as early as the gates open Sincerely Demetriea Darby

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I've been a customer for a couple of years now at the Richie Rd. Location in P.G., Md. I've noticed an assistant that works at my storage location on Richie Road. She's there early, doing things (tcb). I've seen her with mop & bucket...just doing work. Well the other day I went to pay my bill $$$ and she was behind the desk. I took the time to read her name tag. Turns out she's the General Manager, Lillian Colter! I told her that because I saw... Read more

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I rent this storage for over a year, there's 3 very old doors in a 6 units, mine was the unit in the second door. When I went to see, their opened the third door and said " thats your's ". there was trash bags on the floor from and old lady , and 2 oxigen tanks. Well big difference from the unit I rented for $50 a month 5'x5' I had stack of boxes about 10to 12, a very expensive double motor fan about $600 on the market and my wife's Dad's... Read more

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  • From mobile
  • Dec 04, 2016
  • #966789

Angie, Jesse and staff wowed me:) oustanding service... The staff went above and beyond to service me:) Grateful Customer:) Thank you:)

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The location at 3750 Donnell Drive, District Heights, MD 20747 has one male employee in the office that has no customer service skills, very unprofessional, and rude. I think he is the Assistant Manager. He was rude, and disrespectful to me. On November 1st, I downsized to a smaller unit. I spoke to him about this the day before, about my intention to downsize. I reserved the smaller unit online and went in with my reservation. He was the... Read more

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  • From mobile
  • Nov 08, 2016
  • #951385

Worst experience ever!! My items were auctioned off without warrant at the Katy,TX location. Then Rep. Garrett Brouwer in there legal department said he couldn't retrieve my items from the buyer. My next step is to report this matter to the local news, Better Business Bureau, and then Court. " I WANT MY ITEMS RETURNED"

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THE WORKERS THERE OR WHO'S IN CHARGE ARE SO RUDE. ALL OF THEM ARE NASTY. HAD ARGUE WITH THEM BEFORE THERE BOSS ATTITUDE CAME OUT TO BE JUST LIKE THEM. THEIR STORAGE MONTHLY PRICE RATE ARE TOO HIGH ONLY RICH COULD PAY PLUS THEIR MONTHLY RENT KEEPS GOING UP NO MERCY FOR THOSE CAN'T AFFORD IT. TAKE YOUR STUFF SOME WHERE ELSE THEY ARE TOO RIDICULOUS DON'T GO THERE -- YOUR GOING TO PAY HIGH PRICE ON CHEAP PLACE. Read more

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