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When we sold our house, my husband got three units at Cube Smart on 2978 in Magnolia, Texas. ( I suggested Metro Storage on Gosling.

My daughter has NEVER had a problem and is pleased with management. ) In May, we went to the Cube Smart to get some items out. My nice new rug was waterlogged and the building had an unpleasant odor. Cube smart told us to contact Great American Insurance Group.

Why have insurance if you can't use it. I am unhappy with the company. They concluded that water came from below rather than from above and refused to pay for the rug. Who knows if they actually sent an investigator.

I told them I didn't really know where the liquid came from, It came from the unit next door but it could have been from their negligence or the roof was compromised. I have no clue if this Cube Smart even looks over the roof to see if there is damage. You see, It had rained just days before we went. Water could have come from a compromised roof.

( When I go to Metro Storage I see maintenance workers regularly looking over the roof.) Several of the buildings smell like mildew. And good luck finding a cart. You have to look in several buildings to find it. (Metro Storage has carts locked in a room that you use your gate code to access.

I have ALWAYS been able to get one without hunting) . I am so unhappy with Cube Smart. They have raised prices in just a year.

Go to Metro Storage. I will never get another unit at Cube Smart.....any location

Reason of review: Damaged or defective.

Monetary Loss: $600.

Preferred solution: Full refund.

CubeSmart Cons: Experience with damage.

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Are such goods not covered by whatever policy covers the rest of your possessions ? Claiming reimbursable damage should not include "up" or "down" water. Did you obtain some sort of facility provided policy ?

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