Cubesmart Self-storage Storage Unit Reviews

2.2
(4 reviews)
Price Affordability
Value for money
Product or Service Quality
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They changed the price all of a sudden and nobody had an explanation as to how it got changed.Then they said they were going to fix it and never did. I was then referred to the district manager Ravinder Singh who was very incompetent and rude. The staff was very unprofessional. They try to rip off customers and hope you don't notice. Funny how my price increased as soon as I signed up for autopay. I will never do business with this company...
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I have had my storage with CubeSmart for 6 years. This year suddenly I get a rent increase postcard that it will go up $35 per month (!). It seems I am being penalized for giving them business for 6 years. I wrote an email to the facility where the storage is and received no answer. I have to say, previously I was able to communicate with them by email, it seems they just ignore emails now. I called, and the agent told me they 1- have to...
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1.7
I liked
  • I liked it up to 2015 when staff was friendly and helpful
I didn't like
  • Unprofessional managers
  • Pricing
  • Price gouging
#939892
Why do I have to pay an ongoing fee if I don't want to. That decision should be up to me, not them. Also, if you want to pay your bill over the phone using a credit or debit card, they charge a fee for that too. That is like those annoying baggage fees the airlines charge. I am going to search for an honest company that doesn't gouge customers with hidden fees. CubeSmart should advertise their true cost of renting from them. Going elsewhere and...
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I have been a long-term renter and Cubesmart again just increased my rent $30 per month or $360 per year. It is nearly 20 percent! I didn't receive a notice but when I paid this month online I saw the rent increase starting next month. No wonder their profits are through the roof! It is outrageous since they don't have adequate parking and the hours for access keep changing. They also don't have any dumpsters available for clean-out and the dim...
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CubeSmart is exploiting the most vulnerable demographic by squeezing every last dime they can out of customers to fatten executive and shareholders million dollar bank accounts at the expense of the poor lower and struggling middle classes. This is a glaring example of why Sanders' extreme socialist views are resonating with so many people because the wealthy keep getting richer while the lower classes keep having to get by on stagnant low...
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