Product: Cubesmart Storage Unit Clear all filters (0 of 84 reviews match)
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I have rented a storage space from CubeSmart since 2012. EVERY SINGLE YEAR they have increased my rent by $10.00 a month. This year they INCREASED it by $20.00 a month! The manager explained that another company decides if, what, how much, the increase is going to be...
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Anonymous
Seema

I completely agree. They scam customers and have the worst customer service.

1.5
Product
Cubesmart Storage Unit
I didn't like
  • Predatory price increases
#1352900
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Cubesmart - On going *** in Pittsburgh PA

After have all my belongings ruined with mold and mildew, I now have total filth throughout the entire building. After inquiring about my new due date for a different unit, the person in charge just didn't give a *** This place is not fit for business of any sort.
1.1
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
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Product
Cubesmart Storage Unit
#1340904
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Been a customer of theirs for 5+ years and even had two units at one time. Every time I turned around the rates went up. My loyalty and time with you meant nothing. I got sick of it all and moved out when they went from $219 a month to $250 with very little warning....
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1.9
Product
Cubesmart Storage Unit
I didn't like
  • Way i was treated after years of being there
#1290970
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Cubesmart - Bait and switch

I thought I had signed a year lease - with a month free and 10% off. Now - 6 months later - my rent has been raised 10% - basically canceling out my “so called” promotion to rent with them. I feel I was mislead. This is an extremely poor business practice. It is a shame you fleece your customers this way.
1.0
Details
Reliability
Product
Cubesmart Storage Unit
#1263601
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I put my furniture into a Miami Cubesmart January of 2017. I had professional movers neatly wrap, in plastic, move and store my three bedroom home's items into this place. Of course, with an ill stepfather, it took a year and four months for me to be able to move out...
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1.5
Product
Cubesmart Storage Unit
I liked
  • People that work at the facility
I didn't like
  • Price increases
  • Damage made to my property by rats and roaches
#1258749
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I had my trailer stolen from Cubesmart. I thought it was a secure place due to the fact that it is gated they have cameras and you need a code to enter and exit. I used my trailer parked it came back 3 weeks later it was gone. I was told nothing was on video because...
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1.0
Product
Cubesmart Storage Unit
I didn't like
  • Cameras are for office use only not to protect your property
#1256127
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Don’t use curbsmart Employees tell me they are raising prices Every 6 months Went up 40 dollars a month in 1 year
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Anonymous
Anonymous

Common with larger storage unit companies. Especially if one gets a promotional rate like one month free. The problem is they put rent increases in fine print and won't say ho...

1.0
Product
Cubesmart Storage Unit
#1207407
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After purchasing a unit with CubeSmart auctions they hold the unit for two days for a tenant that did not show up and gave me my $900 back because they canceled the auction to wait for the tenant if the tenant shows up before I do they say they give the unit back they...
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Anonymous
Nachos

I feel so dumb! They lied saying tools. So I got the auction. Paid 100 deposit on 10 locker!! Now I'm stuck moving come stains and rotten disgustingly rotten food!!! Nothing w...

Product
Cubesmart Storage Unit
#1207306
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Have had my unit for 15 years never had a problem until cubesmart bought them. Was set up for auto pay but when cubesmart took over everything changed. I was told I had to call every month to make payments unless I wanted to pay 1 month in advance. Why should I pay in...
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Anonymous
Anonymous

Most storage units that get bought out by a national or regional go down hill along with becoming much more expensive. They don't care about long term customers and the steady...

1.3
Product
Cubesmart Storage Unit
I liked
  • Was good until cubsmart bought it
I didn't like
  • Frequent price increases
  • Shady tactics
  • Scam you out of money and lie staff incompetent
#1186959
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Cubesmart - Excellent needed to talk w manager

You have helped me contact them and it was resolved. Actually I received an insurance policy for my contents by email I wanted to make sure it was not a scam as I took out insurance when I rented the unit. John said he would review it with me
Product
Cubesmart Storage Unit
#1184268
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