CubeSmart - Extra FEES!!
**only needed one week out of the month**
For the most part an ok experience. The staff is great and friendly.
However the customer service, calling center is rude and not accommodating. I called early to cancel my storage unit and thought I had to only pay the rental days and not the whole month. They charged me the whole month when I only needed a month after renting for over a year. Check your leasing agreement for issues like this.
They have crazy late fees, paying over the phone, and online fees.
Just be careful with any changes that you make they will nickle and dime you. I will not be renting with them again, too expensive.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Price reduction.
CubeSmart Pros: Clean facility.
CubeSmart Cons: Dishonesty.
Location: 565 W Boughton Rd, Bolingbrook, IL 60440, USA
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