This has been the worst experience of my life for storage rental. Cubesmart does not in the least value its customers.
I've been a customer for over a year and have put several thousand dollars in the pocket of Cubesmart and I am beyond unsatisfied & outraged at the behavior displayed. The manager of the facility is extremely rude, unhelpful, unprofessional & beyond disrespectful. Deceitful tactics are employed to make customer incur fees. Incorrect information is given.
Phone calls do not get answered. Manager will hang up the phone on you. Payments will not be taken. Amounts due and explanations will not be given.
Rent goes up 3 months after you move in. Multiple late fees per month tagged on. Lien fee of a HUGE $110 dollars at 32 days of being late (unlike ALL other storage companies who charge less than half of this amount for lien fee and at 3 month not 2 month of being late!!) Manager leaves office before closing time on a regular basis. Facility is filthy dirty.
District manager covers up for location manager when made aware of issues instead of correcting them and is rude and unprofessional as well.
I am EXTREMELY dissatisfied with this facility, service and company as a whole. I DO NOT RECOMMEND using Cubesmart under ANY circumstances!
Product or Service Mentioned: Cubesmart Storage Unit.
Reason of review: Poor customer service.
Monetary Loss: $3000.
Preferred solution: Price reduction.
I didn't like: Customer service, Management, Pricing, Fees, Shady tactics, Multiple late fees, Huge 110 dollars lien fee, Unprofessional managers.