637 views
New Reviewer
1 comment

I rented a storage unit in November 2018. In January 2019, I went to my unit to added items & on the way out, I stopped to pay my bill.

The woman behind the desk told me I was paid until the end of February and asked if I was paying for March. I told her I was paying for January and she told me I didn't owe until March. 2 weeks later I got a phone call telling me I was late & a late fee was added on. I explained what had happened but the woman to told me I should have had the "team member" recheck the account to be sure she was looking at mine.

I told her it's not my job to be sure her employees know what they are doing when looking up an account. Now...instead of owing the 200.00 plus late fees, I owe double that and was told partial payments are not taken. (I was going to pay 200.00, then the balance with my next pay check). She also told me fees or liens cannot be waived (even under the circumstances I laid out).

I am going to pay my bill in full just so I do not lose my items in the unit to auction, and then plan on going public through social media with this.

I am appalled at how inconsiderate the manager was at this site was.

She told me she knew her team members and unless I got what I was told in writing, there is nothing she can do. As soon as I pay this & remove my possessions, I will spread the word about the wrong doings of these employees and a bad choice Smart Cube is.

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

Location: 2 Commerce Dr, Columbia, CT 06237, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Marne Bwb

They really are the worst

CubeSmart Reviews

  1. 173 reviews
  2. 38 reviews
  3. 23 reviews
  4. 11 reviews
  5. 15 reviews
CubeSmart reviews