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CubeSmart sent me an online review form several months ago to fill out. I was very honest and detailed about my experience with them. It hasn't been good at all. None of my concerns have been addressed, and no one has contacted me about what I wrote. Today I was...
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1.4
I liked
  • Location
I didn't like
  • Price gouging
  • Customer service
  • Fees
#1143591
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If your thinking of renting space from Cubesmart, be prepared for constant rate increases. In the roughly 12 years I've had the space, the rent has more than doubled! If you pay your bill on line, the chislers even have the gall to charge a convenience fee! Such a big...
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Anonymous
Yuri_905

I hear where you're coming from sheer are many people that tend to hoard and hang onto stuff way beyond its useful life. But you are not qualified to make that determination a...

Anonymous
William

HOARDERS.They've even made TV shows about you people.And other shows about stuffed abandoned storage units.How could you store things for 12 years ?You've spent way more money...

1.0
I didn't like
  • Frequent price increases
#1135386
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I spent my money for over 3 years at a location in Easley, SC. Had to throw most of my stuff away. Not blaming the company. However, there was a lady that worked there and then moved to a new location on Laurens rd in Greenville, SC that recently displayed a behavior...
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1.0
#1118386
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Cubesmart - Ruined belongings!

Cubesmart
#1134860
1.0
Details
Had belongings in a "climate controlled" unit, when I went to retrieve my belongings I come to find mildew and mold all over and throughout my stuff. On top of that, I'm asthmatic so I can't even do anything with my stuff and the company refuses to do anything about it!
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Additional Services
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
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Tracking Tool
Turnaround Time
Value for money
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Cubesmart - This location stold from me thief’s

Cubesmart
#1133601
Had a packaged delivered it was signed for by Dan O’leary and now it’s gone
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Cubesmart - Do not use company! Beware!

Cubesmart
#1118879
The Burlington N.C. cubesmart is no good. The place is a complete ripoff, the experience was a horiffic one. They get you in there with added fees, to just try to keep your possessions. No such thing as valued customer.
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Cubesmart - Trick price

Cubesmart
#1115109
I wanna say ... trash company ( woodbridge ) rent truck for all day $39 ,on the check out moment $79 .Very untrusted management .Not ckears numbers
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General manager customer service sucks, don't know what's going on with customer accounts. Homeless people staying in the facility I know at least 10 people everytime I come to get my things its always someone walking around in the building. Different people sometimes...
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1.0
I liked
  • Climate- control
I didn't like
  • Customer service
#1114340
Reply to reviews
I was assured my travel trailer would be safe at the massaponax facility however one day I went to check on our travel trailer and both batteries have been stolen. Cube Smart told me that it was my responsibility to report that the theft even though my trailer was in...
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1.0
#1089826
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No matter how long a customer may have been renting with them or how the customer may use his/her unit (for business storage or otherwise) Cubesmart raises the rate $20 and $30 per month per year or more frequently without repairing or upgrading the accessibility of...
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Anonymous
Jr

I can't understand why Cubesmart raises its prices every year. What is the cap? It seems criminal to just keep raising prices. There must be some control.

#1087823
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Renting from them now. Believe that they are picking out locks to our units. Don't know what the stickers are about. But the have a bunch of locks sitting behind their counter unpackaged. My belief is that they are using matching codes from the package of new locks and...
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#1086967
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Aug 13, 2016 pd for a year to store Mom and Dads personal belongings, until I had a chance to go through them, after their passing. They advertised 1 month free, which i found out today, when I cleaned out the unit, is the last month. But they do not give refunds for...
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#1083745
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Cubesmart is an unethical predatory self-storage company. First they hit you with an unlisted insurance fee which is 15% on top of a monthly rate. Then they sneakily increase rates on customers who have a contract with them in the hopes it goes unnoticed. If a consumer...
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1.0
I didn't like
  • There customer service is poor
  • Pricing
  • Predatory price increases
#1077351
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Our storage unit was broken into and about $6000 of things were stolen, mainly tools. We did get a call after it was discovered that our lock was missing but the manager refuses to view the video tapes. She said she sent the logins to her manager and that is all she...
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#1066684
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