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Pissed Consumer Interviews ?

I had been with my storage company for almost 2 years before Cubesmart bought them out. I never once got a rate increase. After they were in they said if I changed units I would get they're promotional pricing. So after I went thru the time & trouble of hauling everything 2 floors down (after much aggravation & confusion over pricing) they send me a postcard in the mail telling me the price went up & there goes whatever savings I had. I just took time off of work to move all this stuff for nothing. The people working there are ridiculous. I had the girl in charge there call me a liar over a payment I had made & then changed their tune when I produced a receipt. I once went in to try & make a payment & the guy working there was asleep at the desk! I took a picture & everything. This place is ridiculous & I'll be moving my stuff immediately if this convenient rate increase isn't taken care of. I'd love to know if everyone got one or if it was just a select few.
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Cubesmart - Chained gate couldn't get out without a fuss

Asked GM Serina andrews about the lock instant attitude and disrespectful.
2.6
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Diversity of Products or Services
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Price Affordability
Reliability
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#1397640
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I rented a unit and they told me I had a free month. As there was a change in plans, I never used the unit. To top it, it was dirty and had somebody else's garbage in it. They started calling me repeatedly, every day, various times a day. I mentioned that I was...
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1.0
#1389920
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Cubesmart - Cube Smart Me Estafo

Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Ni pertenencia ni Dinero despues de firmar un acuerdo
#1384568
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This place rips you off, they will increase your monthly payments in a flash because they are not regulated. It is ridiculous how these owners rip off everyday people, knowing they are struggling financially in the first place, that's why you need storage. Even when...
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#1380004
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Cubesmart - Rude management

In a earlier post i put wrong name, its sarina andrews. Sent a friend in to varify. Very rude, no customer service skills, unprofessional. Changing storage companies.... Cubesmart thumbs down....
1.0
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#1379992
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Cubesmart - Rude management

Serina williams very nasty, Columbus blvd. Unprofessional, chain on gate cant get out. Just rude.
3.1
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Insurance Quality
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Website
#1379266
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I first rented a storage unit in the basement, after just days I noticed mold and mildew on all my stored belongings. For days and weeks followed, I brought this to the managers office. After practically losing all my stuff I finally gotten moved to an upper unit. Here...
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1.3
#1376367
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Cubesmart - Don’t rent from them

I had my furniture and stuff in there storage. I just had moved and was asking them could I make payment arrangements with them they told me know they don’t do those so if you don’t pay your stuff is goin in to auction. I called other storages place they told me they work with people, but I got my stuff out of there I would not recommend anybody to go there at all.
#1372843
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Cubesmart - Great team

Whoever owns the CubeSmart on Inwood and Maple should be very proud of the people they hire great service very friendly and very helpful couldn't ask for anything better
5.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1364733
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I had a horrible experience at cube smart on Hosmer street in Lansing, Michigan. I had chosen a medium sized storage beginning August 1st. I discussed the price range with the office manager Chaneita Williams and she gave me a flyer with the price quote, storage no and...
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#1361308
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