filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

I had been with my storage company for almost 2 years before Cubesmart bought them out. I never once got a rate increase. After they were in they said if I changed units I would get they're promotional pricing. So after I went thru the time & trouble of hauling everything 2 floors down (after much aggravation & confusion over pricing) they send me a postcard in the mail telling me the price went up & there goes whatever savings I had. I just took time off of work to move all this stuff for nothing. The people working there are ridiculous. I had the girl in charge there call me a liar over a payment I had made & then changed their tune when I produced a receipt. I once went in to try & make a payment & the guy working there was asleep at the desk! I took a picture & everything. This place is ridiculous & I'll be moving my stuff immediately if this convenient rate increase isn't taken care of. I'd love to know if everyone got one or if it was just a select few.
Show

Cubesmart - Never storage auctions

I was called as a 3rd up auctioner because the unit was never paid for but was refused unit by Lance the district manager,even though the rules state once a customer does not pay unit by auction time it is offically auctioner buyer! The owner never paid a dime on her unit, There has been problems with every manger at the facilty. I dont want to do business with this place ever again!!!
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1451796
Reply to reviews
My name is Melva Robinson and On Friday, January 11, 2019, I received a call from a CubeSmart employee at the Falton Street location in Shreveport, LA inquiring if I had a lock on my storage and there’s currently no lock on it. I am in California and immediately...
Read more
2.9
#1450006
Reply to reviews
Show

Men living in cubesmart storage facility

in the storage facility this particular site has homeless man living inside. this person is constantly smoking weed in the facility. The workers allows the behavior they are paid under the table for his stay. he walks the halls constantly. once this information gets out...heads will roll. Address: 10100 216 TH ST Miami, FL
#1449042
Reply to reviews
Show

Cubesmart - Problem with payment

I would like to pay my bill
#1446742
Reply to reviews
Show

Cubesmart - Need to speak to distric manager asap!

Did not receive notice of remt increase regarding insurance on unit. Only a minimum of boxes stored in unit located in CT. Currently. Out of state for the last 7 years and have always paid my rent on time. Cannot afford increase due to retirement and living on a fixed income. Request insurance requirement for unit 72 B ,in Windsor, CT,be waivef due to circumstances beyond my control.
2.8
Details
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
#1441639
Reply to reviews
The management services are vicious aggressive. When visiting on 2 occasions; Frankie Williams a manager was sexually harassing my 7 year old child with sexually face gestures. When I saw this, I asked Frankie does he understand she is a child. Frankie started yelling...
Read more
1.0
#1439009
Reply to reviews
Show

Cubesmart in Monroe, Connecticut - Very Bad Experience

I would strongly suggest that people stay away from CubeSmart. They made a huge accounting error regarding my account and were less than helpful when trying to resolve the issue. The manager of the facility was also very abusive and rude both while moving in and during my move out.
1.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1435636
Reply to reviews
Went to the storage unit in Maryland and let the store manager know that I couldn't pay the storage fees. On November 15 the military pay system didn't pay me other wise I would have paid the bill and late fees. I brought in a letter from my command stating what...
Read more
#1434260
Reply to reviews
Show

Cubesmart in Greenville, South Carolina - Cannot access my unit due to their error and cannot get in touch with any!!

This company has me locked out of my unit and my bill is paid. I can only unlock one lock and there is no emergency number posted anywhere. Various numbers all go back to the sales center. I have left several messages and no return phone call. Completely unacceptable.
1.6
Details
Customer service
Diversity of Products or Services
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1432438
Reply to reviews
Show

Cubesmart in Dallas, Texas - Storage unit breakin

My storage unit was broken into and the managers are not willing to do anything to accept liability or compensate me for the damage to my belongings and missing parts on my car that was stored in the storage unit. I locked my unit and they broke the asp on the unit and stole my belongings. Do not rent a unit at Cubesmart.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
I didn't like
  • That my storage unit was broken into
#1431256
Reply to reviews