CubeSmart sent me an online review form several months ago to fill out. I was very honest and detailed about my experience with them. It hasn't been good at all. None of my concerns have been addressed, and no one has contacted me about what I wrote. Today I was...Read more
I didn't like
- Price gouging
- Customer service
If your thinking of renting space from Cubesmart, be prepared for constant rate increases. In the roughly 12 years I've had the space, the rent has more than doubled! If you pay your bill on line, the chislers even have the gall to charge a convenience fee! Such a big...Read more
I spent my money for over 3 years at a location in Easley, SC. Had to throw most of my stuff away. Not blaming the company. However, there was a lady that worked there and then moved to a new location on Laurens rd in Greenville, SC that recently displayed a behavior...Read more
Cubesmart - Ruined belongings!
Had belongings in a "climate controlled" unit, when I went to retrieve my belongings I come to find mildew and mold all over and throughout my stuff. On top of that, I'm asthmatic so I can't even do anything with my stuff and the company refuses to do anything about it!
Cubesmart - This location stold from me thief’s
Had a packaged delivered it was signed for by Dan O’leary and now it’s gone
Cubesmart - Do not use company! Beware!
The Burlington N.C. cubesmart is no good. The place is a complete ripoff, the experience was a horiffic one. They get you in there with added fees, to just try to keep your possessions. No such thing as valued customer.
Cubesmart - Trick price
I wanna say ... trash company ( woodbridge ) rent truck for all day $39 ,on the check out moment $79 .Very untrusted management .Not ckears numbers
General manager customer service sucks, don't know what's going on with customer accounts. Homeless people staying in the facility I know at least 10 people everytime I come to get my things its always someone walking around in the building. Different people sometimes...Read more
- Climate- control
I didn't like
- Customer service
I was assured my travel trailer would be safe at the massaponax facility however one day I went to check on our travel trailer and both batteries have been stolen. Cube Smart told me that it was my responsibility to report that the theft even though my trailer was in...Read more
No matter how long a customer may have been renting with them or how the customer may use his/her unit (for business storage or otherwise) Cubesmart raises the rate $20 and $30 per month per year or more frequently without repairing or upgrading the accessibility of...Read more
Renting from them now. Believe that they are picking out locks to our units. Don't know what the stickers are about. But the have a bunch of locks sitting behind their counter unpackaged. My belief is that they are using matching codes from the package of new locks and...Read more
Aug 13, 2016 pd for a year to store Mom and Dads personal belongings, until I had a chance to go through them, after their passing. They advertised 1 month free, which i found out today, when I cleaned out the unit, is the last month. But they do not give refunds for...Read more
Cubesmart is an unethical predatory self-storage company. First they hit you with an unlisted insurance fee which is 15% on top of a monthly rate. Then they sneakily increase rates on customers who have a contract with them in the hopes it goes unnoticed. If a consumer...Read more
Our storage unit was broken into and about $6000 of things were stolen, mainly tools. We did get a call after it was discovered that our lock was missing but the manager refuses to view the video tapes. She said she sent the logins to her manager and that is all she...Read more
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