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Cubesmart - Bait and switch

I thought I had signed a year lease - with a month free and 10% off. Now - 6 months later - my rent has been raised 10% - basically canceling out my “so called” promotion to rent with them. I feel I was mislead. This is an extremely poor business practice. It is a shame you fleece your customers this way.
1.0
Details
Discounts and Special Offers
Reliability
#1263601
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The manager (Floyd) at 3831 Redwing Cir in Decatur GA, offered to go half on an once of *** He said he could get it really cheap but wanted to test it first because it was a new *** connection. So not only can you store items at CubeSmart but they have a *** dealer...
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3.7
#1259492
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I put my furniture into a Miami Cubesmart January of 2017. I had professional movers neatly wrap, in plastic, move and store my three bedroom home's items into this place. Of course, with an ill stepfather, it took a year and four months for me to be able to move out...
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1.4
I liked
  • People that work at the facility
I didn't like
  • Damage made to my property by rats and roaches
  • Price increases
#1258749
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I had a not so professional experience with a manager at the cubesmart I store my things at and I don't know if it was because I am African American but I didn't deserve the nasty attitude she gave me and I didn't appreciate it at all hopefully this gets fixed because...
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1.0
I didn't like
  • Manager was very unprofessional and bathroom was filthy
#1257609
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Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
I rented a storage with cubesmart storage. I paid my insurance as required and payments were set up on my credit card so it was never late. After a few months I visited my storage and my items were damage with rat *** and eaten by them as well. I was told by the...
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Anonymous
Anonymous

I guess rats are quite popular at this place. This is just ridiculous.

1.4
#1257241
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I had my trailer stolen from Cubesmart. I thought it was a secure place due to the fact that it is gated they have cameras and you need a code to enter and exit. I used my trailer parked it came back 3 weeks later it was gone. I was told nothing was on video because...
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1.0
I didn't like
  • Cameras are for office use only not to protect your property
#1256127
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iam locked in. intercom doesnt work i called every number i found for cube smart and nobody has answered me. i have a 10 month old and 4 year old with me. whi do i call??? why isnt there a number to call in this situatuation
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Anonymous
Muffa Luffa

Are you still in there? Did you eat your baby yet? Maybe you could survive on the rat droppings? At least that’s what I did for a while. Or maybe wait until the rats chew a ho...

#1244886
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Cubesmart - Call disconnected

On 4/22/2018, I was waiting for a representative to pick up and the call just disconnected but when I call back they are closed in observance to a holiday.
#1238880
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Cubesmart - Need to speak to distric manager asap!

Yo referi a una Amiga y la oferta q habia era de un mes gratis y me dijeron q la oferta q Ella cojia era mi descuento q entonces Ami me daban un mes gratis y solo me aplicaron 50%
#1237387
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On Saturday April 7, 2018 at around 1:45pm I received a phone call from my father about the storage unit not being paid for. The store manager Emmanuel Williams let me know that I had paid for a separate account that I had opened. I knew he was wrong due to previously...
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I liked
  • Location & building
I didn't like
  • Staff attitude behavior
#1235067
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