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Pissed Consumer Interviews ?

I had been with my storage company for almost 2 years before Cubesmart bought them out. I never once got a rate increase. After they were in they said if I changed units I would get they're promotional pricing. So after I went thru the time & trouble of hauling everything 2 floors down (after much aggravation & confusion over pricing) they send me a postcard in the mail telling me the price went up & there goes whatever savings I had. I just took time off of work to move all this stuff for nothing. The people working there are ridiculous. I had the girl in charge there call me a liar over a payment I had made & then changed their tune when I produced a receipt. I once went in to try & make a payment & the guy working there was asleep at the desk! I took a picture & everything. This place is ridiculous & I'll be moving my stuff immediately if this convenient rate increase isn't taken care of. I'd love to know if everyone got one or if it was just a select few.
I had a horrible experience at cube smart on Hosmer street in Lansing, Michigan. I had chosen a medium sized storage beginning August 1st. I discussed the price range with the office manager Chaneita Williams and she gave me a flyer with the price quote, storage no and...
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#1361308
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I have rented a storage space from CubeSmart since 2012. EVERY SINGLE YEAR they have increased my rent by $10.00 a month. This year they INCREASED it by $20.00 a month! The manager explained that another company decides if, what, how much, the increase is going to be...
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Anonymous
Seema

I completely agree. They scam customers and have the worst customer service.

1.5
I didn't like
  • Predatory price increases
#1352900
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Why should you keep going up on the storage rent every 6 months to a year when you do not provide any more services then what you provided when we first opened up the account. People are already struggling to keep your head above water and it seems like you're trying...
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#1351356
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CubeSmart - Pissed

They did not contact me and auction off my things
#1349943
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CubeSmart - On going *** in Pittsburgh PA

After have all my belongings ruined with mold and mildew, I now have total filth throughout the entire building. After inquiring about my new due date for a different unit, the person in charge just didn't give a *** This place is not fit for business of any sort.
1.1
Details
Additional Services
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1340904
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I have terminated my storage on July 26th 2018. Transaction Number 1038695284 Account number 1003902394. I have been waiting for my refund of 2,326,72 , it's has been almost 4-weeks and when I call them tell me it's been approved . I have contract the general manager...
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#1333542
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storage unit #292 Woonsocket R.I. 8-15 2018 bought the unit online only to find out unit had been loaded with trash by facility 22 mattresses at our cost to dispose of at $50.00 each in Brockton ma. 4 junk televisions and two and a half 15 foot cube trucks full of...
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#1332773
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I’ve had my unit almost 2yrs. Within that time my storage has went from $99 to $109 now starting in September it will be $138. UNBELIEVABLE! IN my opinion that is wrong. CubeSmarts are being built all over and the customers has to pay for them. I also think it wrong...
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1.7
#1329334
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CubeSmart - Really bad experience they don’t care of they clients !!

Cube smart are not run good by they owner and I am very disappointed
#1321024
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CubeSmart - Really disappointed

if you miss 2 months of payments guess what for what started @ $127. and change is now $385. and change now everything i had for furniture, clothes, ect. ect. things passed down to me will go to the action block. i lost my mom and then my stepdad. all i can imagine is strangers going thru my stuff sickens me to death. oh thats too bad cause you cant make partial payments. really sucks roally??
1.3
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1306119
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