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Pissed Consumer Interviews ?

I had been with my storage company for almost 2 years before Cubesmart bought them out. I never once got a rate increase. After they were in they said if I changed units I would get they're promotional pricing. So after I went thru the time & trouble of hauling everything 2 floors down (after much aggravation & confusion over pricing) they send me a postcard in the mail telling me the price went up & there goes whatever savings I had. I just took time off of work to move all this stuff for nothing. The people working there are ridiculous. I had the girl in charge there call me a liar over a payment I had made & then changed their tune when I produced a receipt. I once went in to try & make a payment & the guy working there was asleep at the desk! I took a picture & everything. This place is ridiculous & I'll be moving my stuff immediately if this convenient rate increase isn't taken care of. I'd love to know if everyone got one or if it was just a select few.
CubeSmart - Not consumer friendly
CubeSmart - Not consumer friendly
CubeSmart - Not consumer friendly
I rented a storage with cubesmart storage. I paid my insurance as required and payments were set up on my credit card so it was never late. After a few months I visited my storage and my items were damage with rat *** and eaten by them as well. I was told by the...
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Anonymous
DiscustingCubeSmartNotSoSmart

I have the same issue. Did you go to small claims courts? And if you did, what happened?I can't find any contract which states that they are not responsible for mice infestati...

Anonymous
Anonymous

I guess rats are quite popular at this place. This is just ridiculous.

1.4
#1257241
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I have rented a storage space from CubeSmart since 2012. EVERY SINGLE YEAR they have increased my rent by $10.00 a month. This year they INCREASED it by $20.00 a month! The manager explained that another company decides if, what, how much, the increase is going to be...
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Anonymous
Seema

I completely agree. They scam customers and have the worst customer service.

1.5
I didn't like
  • Predatory price increases
#1352900
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I have terminated my storage on July 26th 2018. Transaction Number 1038695284 Account number 1003902394. I have been waiting for my refund of 2,326,72 , it's has been almost 4-weeks and when I call them tell me it's been approved . I have contract the general manager...
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#1333542
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CubeSmart - On going *** in Pittsburgh PA

After have all my belongings ruined with mold and mildew, I now have total filth throughout the entire building. After inquiring about my new due date for a different unit, the person in charge just didn't give a *** This place is not fit for business of any sort.
1.1
Details
Additional Services
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1340904
Reply to reviews
Why should you keep going up on the storage rent every 6 months to a year when you do not provide any more services then what you provided when we first opened up the account. People are already struggling to keep your head above water and it seems like you're trying...
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#1351356
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I had a horrible experience at cube smart on Hosmer street in Lansing, Michigan. I had chosen a medium sized storage beginning August 1st. I discussed the price range with the office manager Chaneita Williams and she gave me a flyer with the price quote, storage no and...
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#1361308
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Have had my unit for 15 years never had a problem until cubesmart bought them. Was set up for auto pay but when cubesmart took over everything changed. I was told I had to call every month to make payments unless I wanted to pay 1 month in advance. Why should I pay in...
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Anonymous
Anonymous

Most storage units that get bought out by a national or regional go down hill along with becoming much more expensive. They don't care about long term customers and the steady...

1.5
I liked
  • Was good until cubsmart bought it
I didn't like
  • Multiple late fees
  • Frequent price increases
  • Unprofessional managers
#1186959
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When we sold our house, my husband got three units at Cube Smart on 2978 in Magnolia, Texas. ( I suggested Metro Storage on Gosling. My daughter has NEVER had a problem and is pleased with management. ) In May, we went to the Cube Smart to get some items out. My nice...
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Anonymous
Penny

Are such goods not covered by whatever policy covers the rest of your possessions ? Claiming reimbursable damage should not include "up" or "down" water. Did you obtain some s...

1.2
I didn't like
  • Experience with damage
#1273854
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This location advertised a special. I leased a space, then decided to upgrade to a larger unit. She made the switch. However, prior to her making the switch, she failed to inform me that the larger unit did not qualify for the special.This should have been disclosed to...
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1.0
I liked
  • Clean facility
I didn't like
  • Management
  • Failure to disclose
  • Delayed refund for 30 days
#1296911
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CubeSmart - Pissed

They did not contact me and auction off my things
#1349943
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