filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

I had been with my storage company for almost 2 years before Cubesmart bought them out. I never once got a rate increase. After they were in they said if I changed units I would get they're promotional pricing. So after I went thru the time & trouble of hauling everything 2 floors down (after much aggravation & confusion over pricing) they send me a postcard in the mail telling me the price went up & there goes whatever savings I had. I just took time off of work to move all this stuff for nothing. The people working there are ridiculous. I had the girl in charge there call me a liar over a payment I had made & then changed their tune when I produced a receipt. I once went in to try & make a payment & the guy working there was asleep at the desk! I took a picture & everything. This place is ridiculous & I'll be moving my stuff immediately if this convenient rate increase isn't taken care of. I'd love to know if everyone got one or if it was just a select few.
Yes, I have a very bad experience as a customer, at sore 840 in New York, 2964 Shell Road, Brooklyn, NY 11224. And I am wondering where and/or how to make a voice:1. I have signed a paper, that they will take package sent to me, to my cube at their address.2. I have...
Read more
Company wrote 0 private or public responses to the review from Nov 20.
3.0
I didn't like
  • Violating contract by refusing package delivery
  • Lies
  • Incorrect email notifications
#1404876
Reply to reviews
Featured
Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
I rented a storage with cubesmart storage. I paid my insurance as required and payments were set up on my credit card so it was never late. After a few months I visited my storage and my items were damage with rat *** and eaten by them as well. I was told by the...
Read more
Company wrote 0 private or public responses to the review from May 16.
Anonymous
DiscustingCubeSmartNotSoSmart

I have the same issue. Did you go to small claims courts? And if you did, what happened?I can't find any contract which states that they are not responsible for mice infestati...

Anonymous
Anonymous

I guess rats are quite popular at this place. This is just ridiculous.

1.3
#1257241
Reply to reviews
Show

Cubesmart - Cube Smart Me Estafo

Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Cubesmart - Cube Smart Me Estafo
Ni pertenencia ni Dinero despues de firmar un acuerdo
Company wrote 0 private or public responses to the review from Oct 17.
#1384568
Reply to reviews
Show

Cubesmart - Rat infested units

Cubesmart - Rat infested units
Cubesmart - Rat infested units
All of my belongings were chewed up by rats and this company not returning my calls
Company wrote 0 private or public responses to the review from Nov 28.
1.0
Details
Website
#1409568
Reply to reviews
Cubesmart - Bad Business
My local Cubesmart in *** GA advertises "free use of this truck when you rent from us" but they have had no truck available FOR MONTHS. It is dishonest - it's now a bait and switch. And they refuse to do the right thing, which is reimburse for a rental or discount...
Read more
Company wrote 0 private or public responses to the review from Nov 15.
2.0
#1400944
Reply to reviews
I will drive an hour out of my way for excellent customer service in here at cube smart on East 18th in Aurora Colorado the general manager Miss Elaine is a perfect example I had a cube smart right next to me I talk to her I went in and her customer service and smile...
Read more
Company wrote 0 private or public responses to the review from Nov 15.
5.0
#1401015
Reply to reviews
I have rented a storage space from CubeSmart since 2012. EVERY SINGLE YEAR they have increased my rent by $10.00 a month. This year they INCREASED it by $20.00 a month! The manager explained that another company decides if, what, how much, the increase is going to be...
Read more
Company wrote 0 private or public responses to the review from Sep 11.
Anonymous
Seema

I completely agree. They scam customers and have the worst customer service.

1.5
I didn't like
  • Predatory price increases
#1352900
Reply to reviews
Show

Cubesmart - Angry customer

I have been in the storage facility prior to Cubesmart taking over for approximately 6 years. Cubesmart takes over and the prices keep rising at a ridiculous and I would say criminal design. I was told that they keep rising to force out those who have been customers for years so new customers could be charged more. There should be some federal regulation for control.
Company wrote 0 public responses to the review from Dec 03.
#1413983
Reply to reviews
I rented a unit and they told me I had a free month. As there was a change in plans, I never used the unit. To top it, it was dirty and had somebody else's garbage in it. They started calling me repeatedly, every day, various times a day. I mentioned that I was...
Read more
Company wrote 0 private or public responses to the review from Oct 27.
1.0
#1389920
Reply to reviews
I first rented a storage unit in the basement, after just days I noticed mold and mildew on all my stored belongings. For days and weeks followed, I brought this to the managers office. After practically losing all my stuff I finally gotten moved to an upper unit. Here...
Read more
Company wrote 0 public responses to the review from Oct 08.
1.3
#1376367
Reply to reviews