filters
state:
Show
city:
Show
product:
Show
Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
Cubesmart - Not consumer friendly
I rented a storage with cubesmart storage. I paid my insurance as required and payments were set up on my credit card so it was never late. After a few months I visited my storage and my items were damage with rat *** and eaten by them as well. I was told by the...
Read more
Anonymous
Anonymous

I guess rats are quite popular at this place. This is just ridiculous.

1.4
#1257241
Reply to reviews
When we sold our house, my husband got three units at Cube Smart on 2978 in Magnolia, Texas. ( I suggested Metro Storage on Gosling. My daughter has NEVER had a problem and is pleased with management. ) In May, we went to the Cube Smart to get some items out. My nice...
Read more
Anonymous
Penny

Are such goods not covered by whatever policy covers the rest of your possessions ? Claiming reimbursable damage should not include "up" or "down" water. Did you obtain some s...

1.2
I didn't like
  • Experience with damage
#1273854
Reply to reviews
On Saturday April 7, 2018 at around 1:45pm I received a phone call from my father about the storage unit not being paid for. The store manager Emmanuel Williams let me know that I had paid for a separate account that I had opened. I knew he was wrong due to previously...
Read more
I liked
  • Location & building
I didn't like
  • Staff attitude behavior
#1235067
Reply to reviews
I had a not so professional experience with a manager at the cubesmart I store my things at and I don't know if it was because I am African American but I didn't deserve the nasty attitude she gave me and I didn't appreciate it at all hopefully this gets fixed because...
Read more
1.0
I didn't like
  • Manager was very unprofessional and bathroom was filthy
#1257609
Reply to reviews
Have had my unit for 15 years never had a problem until cubesmart bought them. Was set up for auto pay but when cubesmart took over everything changed. I was told I had to call every month to make payments unless I wanted to pay 1 month in advance. Why should I pay in...
Read more
Anonymous
Anonymous

Most storage units that get bought out by a national or regional go down hill along with becoming much more expensive. They don't care about long term customers and the steady...

1.5
I liked
  • Was good until cubsmart bought it
I didn't like
  • Frequent price increases
  • Shady tactics
  • Multiple late fees
#1186959
Reply to reviews
I had my trailer stolen from Cubesmart. I thought it was a secure place due to the fact that it is gated they have cameras and you need a code to enter and exit. I used my trailer parked it came back 3 weeks later it was gone. I was told nothing was on video because...
Read more
1.0
I didn't like
  • Cameras are for office use only not to protect your property
#1256127
Reply to reviews
Show

Cubesmart - Bait and switch

I thought I had signed a year lease - with a month free and 10% off. Now - 6 months later - my rent has been raised 10% - basically canceling out my “so called” promotion to rent with them. I feel I was mislead. This is an extremely poor business practice. It is a shame you fleece your customers this way.
1.0
Details
Discounts and Special Offers
Reliability
#1263601
Reply to reviews
iam locked in. intercom doesnt work i called every number i found for cube smart and nobody has answered me. i have a 10 month old and 4 year old with me. whi do i call??? why isnt there a number to call in this situatuation
Read more
Anonymous
Muffa Luffa

Are you still in there? Did you eat your baby yet? Maybe you could survive on the rat droppings? At least that’s what I did for a while. Or maybe wait until the rats chew a ho...

#1244886
Reply to reviews
I put my furniture into a Miami Cubesmart January of 2017. I had professional movers neatly wrap, in plastic, move and store my three bedroom home's items into this place. Of course, with an ill stepfather, it took a year and four months for me to be able to move out...
Read more
1.4
I liked
  • People that work at the facility
I didn't like
  • Price increases
  • Damage made to my property by rats and roaches
#1258749
Reply to reviews
Cube Smart leased units to me in a FEMA flood zone and never communicated that fact to me. They went on and pushed their insurance protection policy on me which excludes floods. How convenient and thoughtful of this Real Estate Investment Trust (REIT) with more money...
Read more
I didn't like
  • Losing my belongings no disclosure of hazards shady operation
#1282923
Reply to reviews