No matter how long a customer may have been renting with them or how the customer may use his/her unit (for business storage or otherwise) Cubesmart raises the rate $20 and $30 per month per year or more frequently without repairing or upgrading the accessibility of carts or safety to or around the site nor adding any amenities like UPS parcel service. Numerous emails come asking for feedback but whatever concern especially rates about which you may write is not addressed.
Parking for loading and offloading is atrocious on gravel parkway by cement beams and the staircase is a hazard, often underwater and it is broken. The hours with onsite staff are shrinking every time I go to my unit.
Staff turnover seems frequent. Cubesmart is in the news for its outrageous rates, proud of its message that greed is top priority.
Product or Service Mentioned: Cubesmart Storage Unit.
Reason of review: Pricing issue.